Terms and Conditions

Welcome to Landscapers Queens Park. By utilizing our services, you agree to adhere to the following terms and conditions. Please take the time to read them thoroughly to ensure a clear understanding of our operational procedures and your responsibilities.

1. Services Provided

We specialize in delivering a comprehensive range of landscaping services designed to enhance the beauty, functionality, and sustainability of your outdoor spaces. Our services include, but are not limited to:

Garden Design & Installation: Custom garden designs tailored to your preferences, including the selection and planting of flora.
Regular Maintenance: Ongoing care to maintain the health and appearance of your garden.
Hardscaping: Installation of structures such as patios, walkways, retaining walls, and water features.
Tree & Shrub Care: Pruning, trimming, and maintaining trees and shrubs to ensure their longevity and aesthetic appeal.
Seasonal Clean-ups: Preparing your garden for different seasons, including leaf removal and preparing plants for winter.
Landscape Lighting: Installation of outdoor lighting to highlight garden features and ensure safety after dark.
Irrigation Systems: Design and installation of efficient watering systems to conserve water and promote plant health.

2. Service Agreements

All services provided by Landscapers Queens Park are governed by a service agreement, which outlines the specific details of the work to be performed, the timeline for completion, and the associated costs. This agreement serves as a binding contract between our company and the client.

2.1 Scope of Work

The scope of work details the exact services to be rendered, including the design elements, plant selection, materials to be used, and any additional features. Clear definition of the scope helps prevent misunderstandings and ensures that both parties have aligned expectations.

2.2 Timelines

We commit to completing our projects within the agreed-upon timeline. However, external factors such as adverse weather conditions, supply chain delays, or unforeseen site challenges may affect the schedule. In such cases, we will communicate any adjustments to the expected completion date promptly.

2.3 Payment Terms

Our payment structure is designed to facilitate transparency and ease for our clients. The terms are as follows:

Deposit: A non-refundable deposit of 30% of the total project cost is required upon signing the service agreement.
Progress Payment: An intermediate payment of 40% is due upon the completion of specified project milestones, ensuring that work progresses smoothly.
Final Payment: The remaining 30% is payable upon the successful completion of the project and client satisfaction.
Additional Costs: Any additional work or materials requested by the client that fall outside the original scope will be billed separately, with prior approval.

3. Client Responsibilities

To ensure the successful execution of our services, clients are expected to:

Property Access: Provide unobstructed access to the property during the scheduled work hours.
Site Preparation: Remove personal items, valuable possessions, and any obstacles that may hinder our team from performing their duties effectively.
Communication: Clearly communicate any specific requirements, preferences, or changes to the project in a timely manner to avoid delays.
Utilities: Ensure that all necessary utilities (water, electricity) are accessible and functional, if required for the project.

4. Changes and Cancellations

We understand that project requirements may evolve over time. Any changes to the original agreement must be documented in writing and agreed upon by both parties. This includes modifications to the scope of work, timelines, or costs.

Change Orders: Requests for additional services or alterations to the project will be handled through formal change orders, detailing the new requirements and associated costs.
Cancellations: Clients may cancel the service agreement under the following conditions:

More than Two Weeks Before Start Date: A refund of 80% of the deposit will be provided.
Within Two Weeks of Start Date: A 50% fee of the total project cost will be charged.
After Work Commencement: The full project fee is applicable, as work has already begun.

5. Liability

While we strive to deliver impeccable services, Landscapers Queens Park is not responsible for damages caused by natural disasters, unforeseen events, or factors beyond our control. However, we maintain comprehensive liability insurance to cover any accidental damages directly resulting from our services.

Insurance Coverage: Our liability insurance covers property damage and personal injury incurred during our work on your property.
Damage Reporting: Any damage noticed must be reported within 24 hours of project completion for assessment and resolution.
Limitation of Liability: Our total liability is limited to the total amount paid for the services rendered, ensuring clear boundaries of responsibility.

6. Warranty

We stand behind the quality of our workmanship and offer a 12-month warranty on all services provided. This warranty covers:

Workmanship Defects: Any issues arising from the installation or execution of our services will be rectified at no additional cost.
Plant Health: Guarantees the health and vitality of plants for the duration of the warranty period, assuming proper maintenance by the client.
Materials: Any materials used in the project are covered against defects for the specified period.

Exclusions:

Damage caused by improper maintenance by the client.
Natural events such as storms, floods, or pest infestations.
Modifications made to the garden without consulting our team.

7. Health and Safety

The safety of our team, clients, and the general public is paramount. We adhere to strict health and safety standards, which include:

Personal Protective Equipment (PPE): Our team wears appropriate PPE to ensure their safety during operations.
Equipment Maintenance: Regular maintenance and safety checks are performed on all machinery and tools to prevent accidents.
Site Safety: Proper signage and barriers are used to secure the work area, minimizing risks to foot traffic and pets.
Training: Continuous training programs are conducted for our employees to keep them updated on the latest safety protocols and best practices.

8. Privacy Policy

Your privacy is important to us. Landscapers Queens Park is committed to protecting your personal information, which we collect solely for the purpose of providing our services. We ensure that:

Data Collection: Only necessary personal information is collected, such as contact details and property information.
Data Usage: Personal information is used exclusively for service-related communications and operations.
Data Protection: We implement robust security measures to safeguard your data against unauthorized access or breaches.
No Third-Party Sharing: Your personal information is not shared with third parties, except when required by law or with your explicit consent.
Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.

If you have any concerns or questions regarding our privacy policy, please contact us before engaging our services.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the local jurisdiction where the services are provided. Any disputes arising from these terms shall be resolved within the local courts of Queens Park.

Jurisdiction: All legal proceedings will be conducted in the courts located in Queens Park.
Dispute Resolution: Before initiating legal action, both parties agree to attempt to resolve disputes through mediation or arbitration.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

10. Amendments

Landscapers Queens Park reserves the right to modify these terms and conditions at any time. Clients will be notified of significant changes prior to their implementation. It is the client’s responsibility to review the terms periodically to stay informed of any updates.

Notification: Changes will be communicated via email or in written form.
Acceptance: Continued use of our services following changes constitutes acceptance of the new terms.
Withdrawal: If a client does not agree with the amended terms, they may terminate the service agreement in accordance with the cancellation terms outlined above.

11. Acceptance of Terms

By engaging the services of Landscapers Queens Park, you confirm that you have read, understood, and agree to abide by these terms and conditions. These terms represent a binding agreement between you and our company, ensuring that both parties are protected and informed throughout the service process.

Thank you for choosing Landscapers Queens Park. We are dedicated to transforming your outdoor spaces into beautiful, functional, and sustainable environments that you can enjoy for years to come.